Information

  • All patients are required to provide contact details, including address, telephone, and email, in order to secure an appointment
  • All patients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process
  • All information will be treated as confidential and protected in accordance with Data Protection legislation
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

  • Please provide as much notice as possible if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary
  • When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments
  • The clinic reserves the right to decline treatment in the event of repeated missed or rescheduled appointments. Pre-paid treatment fees and/or deposits may be refunded at the clinic’s discretion
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 3-4 weeks, no additional treatment or ‘top up’ is provided once the review period of 3-4 weeks has passed
  • New patients are seen for consultation and assessment. Except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

Children

We do not treat children or young adults under the age of 18

Please do not bring children to the clinic unless they are old enough to be left unsupervised – children will not be allowed to accompany you into the treatment rooms.

Payment

  • The pre-paid consultation fee is redeemable against any treatment taken within 60 days of your initial consultation. Please note that this consultation fee may be refunded if you are deemed unsuitable for treatment, or if you give us more than 48 hours’ notice of any change or cancellation
  • Multiple missed or rescheduled appointments will be charged at a rate of £25 to mitigate administration costs incurred, at the discretion of Clare McLoughlin
  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken
  • Payment for a first treatment will be requested either in cash on the day of treatment or can be made by credit or debit card at the consultation. Please note that cleared payment will be required before all first treatments
  • For subsequent treatments Payment is taken in full during the Telehealth Consultation, or at the time of treatment, by prior agreement
  • The clinic accepts cash, or major debit and credit cards
  • For Botulinum Toxin treatments, a non-refundable deposit is taken at the time of booking
  • A discretionary deposit will be taken for some treatments and in some circumstances.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

  • Medical consultation and assessment
  • Provision of information and advice
  • Safe treatment with evidence-based products
  • Follow-up appointments and aftercare advice and support as appropriate.

Whilst we undertake to provide excellent service – factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products – we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 

COVID 19 Pandemic Specific Terms & Conditions:

Telehealth Consultations and Reviews

Whilst we recognise the limitations of Telehealth Consultations and Reviews, we are taking every available measure to manage risk to both our staff and patients during the World-wide pandemic of COVID 19.

In order to minimise contact time, all New Patients and Existing Patients are required to have a Telehealth remote consultation and to complete a COVID 19 screen before they may be invited into clinic for a treatment – if this is deemed safe and appropriate for both clinic staff and the patient at that point in time.  Telehealth appointments are £25

Increased Risk

Some treatments present a higher degree of risk than others, either because of the site (close to the nose or mouth) or because they may generate aerosol, splash, or plume.   A Risk Assessment will be performed during the pre-treatment Telehealth Consultation and reviewed on the day of the proposed treatment prior to all treatments being carried out.  Ultimate responsibility for this decision to treat is with the treating practitioner.

Payment during COVID 19 Pandemic

During the world-wide COVID Pandemic, full payment for treatment will be taken during the Telehealth Consultation.  If the treatment appointment is cancelled, paid money will be held on account until the treatment can be performed.  If the treatment is not able to be performed within 60 days, then at the request of the patient, payment will be refunded after administration fees and any associated fees have been deducted.

Lockdown

If a further lockdown is imposed, whilst we will of course look after you, we will be unable to see you, and any assessment, management and support can only be provided remotely by telephone or video call. Corrective procedures will be delayed until lockdown is released. If this risk is unacceptable, you should not proceed with any treatment.  No refunds or financial compensation can be offered for circumstances beyond our control. By booking a treatment you are accepting these risks and terms. 

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.

Complaints

If you have a complaint, please inform us as soon as possible.  A copy of our Complaints Policy is available on request, and further information can also be found on our website at https://ab-med.co.uk/contact/complaints-procedure/