Complaints Procedure

Comments, complaints and compliments

Our aim is to give patients the highest possible standards of care and service. Consumer feedback is important because it helps us learn how to improve.

If you have a concern or are not satisfied with the service, including complaints, concerns, suggestions and compliments, please discuss it with Clare McLoughlin,  or send a note or email ( so we can put things right.

Where a Patient is not satisfied and requests further advice or support in using our complaints procedure we will consider appointing an independent mediator, or encourage the complainant to take the matter up with Save face Ltd.

A copy of our complaints procedure is available on request.


Appearance Based Medicine is registered under The Data Protection Act.  All staff are bound by a duty of confidentiality.  Your medical records and photographs are kept on in a locked filing cabinet and on a computer system and cloud which is secure.

Cosmetic Redress Scheme

Enjoy the confidence that you are taken seriously as a customer.

Check if your cosmetic practitioner is a member of the Cosmetic Redress Scheme – and get peace of mind that you will be given the attention you deserve.

– See more at:

Who are the Cosmetic Redress Scheme?

The Cosmetic Redress Scheme (“CRS”) is a consumer redress scheme run by HF Resolution Ltd and authorised by the Chartered Trading Standards Institute under the ADR Regulations 2015 to offer an escalated complaints process to consumers of Members of the CRS. Cosmetic professionals can join to show they are committed to providing excellent customer service and improving standards within their area of interest in the cosmetic industry.

How do I complain to the CRS and what documents do I need to support my complaint?

You will need to download our Complaint Form, complete it and provide us with the relevant documents i.e. copies of correspondence to and from your practitioner together with all relevant supporting evidence. More information is available on our Guidance page at: . Alternatively, you may request a hard copy of our form.

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